When signing up, you were prompted to create a password or you received an email with a password. Please check that you are using the correct password and user email. You can do this by checking your inbox/junk for the email that comes from our site called “Welcome! Login details inside ”. If you have forgot you password, you can reset your password as follows:
- Click on the icon at the top right of the screen.
- Click on "Sign in"
- In the pop-up window, click on "Forgot password".
- You will be prompted to enter you email address. Afterwards an email will be sent containing a link to reset your password.
If you're still experiencing issues, click here to contact customer service.